Beschreibung
What is our intention with the book?
Imparting knowledge and experience in step with actual practice and future trends to everybody concerned with housekeeping and managing procedures for housekeeping.
Reading the book, you will find answers to these questions:
What is the farsighted housekeepers knowledge on guests expectations and trends?
How to optimize the housekeeping department with regard to permanent cost pressure?
When is a room considered clean and tidy?
How to handle the building equipment and appliances and how to set up an adequate maintenance plan?
How to organize efficient and environmental operations for the hotel laundry?
How can an ABC or Ishikawa failure analysis help to improve quality?
What to do to operate the hotel environmentally?
Autorenportrait
Frank Höchsmann:
Frank Höchsmann, born in Hermannstadt / Sibiu, is economist and quality auditor. In the middle of the 1970ies he managed a medium sized hotel near Cologne, Germany.
Until the end of the 1980ies he managed the tourism department at a university in Bogotá, Colombia.
In the 1990ies he was responsible for the training department of the Uruguayan Hotel and Restaurant Association. At that time, he published several books on hotel and tourism management topics with his wife Martha.
Since 2001, Frank and Martha Höchsmann live in Germany again. Here he founded and registered together with his wife Martha the service company HOTQUA (hotel tourism quality), which has specialised on qualification and training as well as quality standards and Quality Management.
For several years, Frank Höchsmann is a board member of the tourist association Berlin-Reinickendorf and member of Carl Wolff Business Club.
