Beschreibung
Ce livre résume ce qu'il est important pour un système d'assurance qualité fonctionnelle et explique comment clore les cycles de qualité (qui renvoient au cycle de gestion de la qualité en 4 étapes - planifier, développer, contrôler, agir). Ce livret étudie plus en détail le lien entre la gestion de la qualité et les processus décisionnels et analyse les fonctions des parties impliquées ainsi que les limites de leurs actions. Les lecteurs auront ainsi un aperçu des stratégies de communication et de mise en oeuvre pertinentes pour le lancement de processus de changement au sein des établissements d’enseignement supérieur.
Autorenportrait
Dr Solveig Randhahn is Managing Director of the Faculty of Social Sciences at the University of Duisburg-Essen (UDE) in Germany. She studied Political Science, Spanish Philology and Economic Policies at the University of Münster. She received her Ph.D. in Political Science, doing research on education and social policy in Germany. Furthermore, she is a certified expert in Education and Science management.
Dr. Solveig Randhahn shows a wide range of work experience in the field of quality management at higher education institutions. She was responsible for the Service and Information Centre at the Institute of Political Science and worked at the Department of Quality Development in Teaching and Learning at the University of Münster. Afterwards, she was employed at the University of Applied Sciences in Aachen, coordinating the accreditation processes of the University and advising the University leadership in terms of higher education
policies in teaching and learning. In January 2014 Dr Randhahn took over the responsibility as manager of the TrainIQA project (Training on Internal Quality Assurance in West Africa), coordinated by the Centre for Higher Education Development and Quality Enhancement (CHEDQE) at UDE. The project aimed at developing capacity in the field of internal quality assurance (IQA) in higher education institutions by providing hands-on workshops for QA officers from higher education institutions in the West African region. In March 2016 Dr Randhahn switched to the Faculty of Social Sciences as Managing Director. In addition, she was elected as vice-dean for teaching and learning at the faculty.
