Organisational Excellence and Resilience

Personal stress has an enormous impact on organizational and employee performance. This book introduces the web-based diagnostic tool IMPRESS, which provides employees, managers and HR professionals with information about potential stress factors. The book describes the underlying methodology for this integrated approach and presents the tools and learning modules to support the methodology. A series of case studies from pilot implementations in companies and universities illustrate the application of the approach in a variety of work environments. The book is based on an international research project for a holistic approach to stress prevention by combining Human Systems Audit with the European Excellence approach as promoted by the Common Assessment Framework (CAF) and the EFQM Excellence Model. This approach is intended to contribute to organizational development that supports effective employee stress management.

Rita Berger is Full Professor of Work and Organizational Psychology at the Department of Social Psychology, University of Barcelona (Spain) and Visiting Professor at Maryland and Baltimore University, USA. Her reseach focuses on stress at work and wellbeing in diverse countries. C.Andreas Dalluege is Founder and Managing Partner of IBKGroup, Wiesbaden (Germany), Chairman European Business Excellence Network e.V., Certified Advisor, Trainer and Award Assessor for EFQM, Operating Partner of ILEP. HansWerner Franz is a senior researcher and consultant for quality organizations and social innovation at the Social Research Centre, Central Scientific Institute of Technische Universität Dortmund (Germany). He is permanent supervisor at the European School of Social Innovation ESSI (Austria)